FAQ’s

General Questions

  • 1

    What are the browser and OS requirements to use t2e?

    t2e uses a cutting edge technology called WebRTC, for real-time communication in browsers but it's not supported on all browsers and devices due to its newness. For now, t2e is only available in Google Chrome, Mozilla Firefox, Opera and Microsoft Edge for Desktop (Mac, Windows, Linux) and latest Google Chrome for Android devices.

    Currently, no support for iOS and Windows phone devices.

  • 2

    How do I create a room and invite people to talk?

    t2e allows users to start video and voice conversation by following a few simple steps:

    1. Create a room link with any room name you want on our Home Page.
    2. Copy link from a pop-up window and paste it into an instant message, calendar invite, or share directly via Facebook, Skype, Viber, Telegram, Email, or any other means by which you would like to share it with your friend.

    3. Press "Go to room" or follow the link in your browser window and let your friend follow it too. When both of you will be present in the room, the call will start automatically.

  • 3

    How many people can be in a room at the same time?

    For now, only one-to-one (p2p) conversations are available, so only 2 devices can be connected in one room at the same time. In the near future, we’re planning to add more exciting features such as webinars with a one-to-many connection, group conversations with a many-to-many connection, screen sharing, file sharing and much more!

  • 4

    How do I check my browser permissions for my camera and microphone?

    Normally, when you enter a room first time using t2e a pop-up window will be shown to give the browser permission to use your camera and microphone. If you are not seeing a video feed and there was no pop-up in your browser, try to check permissions:

    in Google Chrome:

    1. Click the camera icon in the right end of the browser address bar, it will show you whether the browser has access to your camera and microphone. If you have denied the browser permission to use your camera and microphone, the camera icon with small red cross will be displayed.
    2. To give t2e permission to use your camera and microphone, click "Always allow https://t2e.io to access your camera and microphone" and reload the page. If it doesn't help, click "Manage Media Settings..." and proceed with further steps.
    3. In the Camera and Microphone sections, select the arrow to the right.
    4. Scroll to find https://t2e.io in the list, and click the little x or Basket next to it to delete the permission.
    5. Go back and reload the t2e room again, now it should ask you for permission again, and you can choose to allow.

    in Mozilla Firefox:

    1. Click the information icon in the left side of the browser URL bar, this should show you whether the browser has access to your camera or microphone.
    2. Change the dropdown menu to "Allow" or "Always allow" to give permission.

  • 5

    Can I keep forever a room that I created or delete it?

    In the current release, it's not possible to save, claim, keep forever or delete rooms that you've created. As long as a room is in use, it will be kept on our server, but once everybody left the room and it's not being used for a certain period of time it will be deleted automatically. Should this happen, just create a new one and communicate!

    In next releases, we're planning to add new stunning features to t2e such Profiles and Personalisation (room backgrounds, claiming a room ), webinars, group conversations, smiles/stickers, file sharing and screen sharing. Stay updated!

  • 6

    Why I face connection errors?

    t2e attempts to establish direct connections between two browsers. Sometimes, this does not work. The issue can be related to the Router or Firewall

    1. Routers are very common in private residences and small companies. However, they typically prevent your computer from knowing its public address and without knowing this it can not tell your peer where to send the data. We provide a STUN server so that your browser can tell your peer its public IP address. This is sufficient to establish a connection about 80% of the time. There are certain types of routers where this does not work. They need a little help from an external server (called a TURN server) to relay the voice and video data. We provide such a server so that more t2e calls will go through. On mobile networks, such a TURN server is required almost all the time.

      Note: Even if audio and video data passes our TURN servers, we cannot decrypt it. See our Terms of service for details.

    2. Enterprises are often using firewalls to protect computers in their network. Sometimes, it is possible to work around such firewalls. For this purpose, we provide TURN relay server running on the standard HTTP port 80 and port 443.

  • 7

    What do I do if I have a problem I can’t fix or a suggestion for a new feature?

    Please, try searching this FAQ to see if your problems are described. If it isn't you can ask help, share your feedback on the current features or suggest a new one by using the Contact Us form at the top right of the page.

    We'll try to get back to you shortly.

  • 8

    I want to have a similar video chat or similar features built into my existing website / service, can you help me?

    Sure!

    We can customize existing t2e website according to your Design wishes, Feature desires and all the necessary functionality added to it. We can also add WebRTC, chat, screen sharing, file sharing, collaboration, broadcast and recording features to your existing website, service or even mobile apps. 

    Since we have in-depth experience and trained developers in real-time communication software, we'll generate and build solutions faster, so cheaper.

    WebCodin development team offers a wide range of Web Development services. Working with us, you'll always feel the synergy and will be satisfied with the result.

    Contact Us today!

    We'd love to share your project goals and be on the same page!

    You can also reach out to us on Facebook, Instagram or WebCodin website.

We’d like to Help & talk with you